“We Make It Easier”
At Global Surgical, we are committed to your total satisfaction by providing a comprehensive guarantee. Our philosophy is a simple one—to keep the burden of responsibility in our court, not yours. In the spirit of this commitment, we pledge the following:
30-Day Money-back Guarantee on Microscopes and Accessories
The microscope and microscope accessories you purchase will be unconditionally guaranteed and risk-free. You may return a product to Global in good condition for any reason within 30 days of invoice and receive a full product refund. Custom microscope parts are excluded from this policy.
We will continue to do our best to design our microscopes to be modular and upgradeable, thus greatly minimizing the possibility of obsolescence.
1-Year Warranty on Micro-Surgeon’s Chairs
Our micro-surgeon’s chairs chairs include a one-year warranty from defects, which covers parts and labor.
Microscope Limited Lifetime Warranty
Your microscope will include an unprecedented lifetime warranty, including parts and labor, for all optical and support components. Please refer to detailed Limited Lifetime Warranty below.
Microscope Limited Lifetime Warranty
Except as set forth in this Limited Lifetime Warranty, Global Surgical Corporation (the “Company”) hereby warrants that each microscope product manufactured and sold by the company (“Product”) shall be free from defects in materials and workmanship under normal use and service for the life of the Product. This warranty is non-transferable and is valid only with respect to the original purchase of the Product. The Company’s obligation under this warranty shall be limited to repairing or replacing, at the Company’s facility and at the Company’s expense, any parts of components that are demonstrated to be defective. The purchaser shall be responsible for shipment of the Product to and from the Company’s facility at 3610 Tree Court Industrial Boulevard, St. Louis, Missouri, 63122, Attention: Technical Service, or such other facility as the Company may otherwise designate. Under certain circumstances which are pre-approved by the Company, necessary repairs may be made at the purchaser’s facility.
A return authorization is required before returning any Product for warranty service by calling 1-800-861-3610. The customer is responsible for all shipping expenses. Global Surgical suggests using a method that will allow you to track the package in the event it does not arrive. Global also recommends you insure the package.
This warranty shall not be applicable to: (l) any electrically-driven products sold by the Company, (II) any products which are not manufactured by the Company which may be attached to the Product, such as video equipment, camera equipment, recording devices, monitors, printers (III) any components which are consumable or are required to be replaced or disposed of in connection with normal use of the Product, such as lamps, fiber optic cables, rubber eyecups and drapes, or (IV) any product which was purchased prior to April 27, 1994.
This warranty shall be void and of no effect: (I) if the Product is damaged due to misuse, use in a manner other than pursuant to the instructions for the use of Product, abuse, physical mishandling or natural causes such as flood, fire, earthquake, or other perils, as determined by the Company, or (II) if any repairs or replacements are made by persons not authorized by the Company to perform such services.
The warranties set forth herein are in lieu of any and all other warranties, expressed or implied, including, without limitation, warranties of merchantability and fitness for a particular purpose. Purchaser’s rights thereunder are granted in lieu of any other rights purchaser may have and purchaser hereby waives all other rights, warranties, remedies or guarantees whatsoever with respect to the product. The Company shall not be liable for any third parties with respect to the product or its performance. Further, the Company shall not be liable for, and purchaser hereby releases the Company from any direct, or indirect, consequential, special, and incidental or punitive damages with respect to the product. In no event shall the Company be liable for any breach of warranty or other claim in an amount exceeding the purchase price of the product.
Warranty for Microscope products not included in the Limited Lifetime Warranty:
Electrical and electronic components, except for the LED lightsource, have a one-year warranty. The LED lightsource has a three-year warranty.
Consumables such as fiber optic cables, eyecups etc., have a one-year warranty. Light bulbs have a warranty equal to that given by the manufacturer.
This warranty and 30-day money back guarantee apply to the U.S. and Canada only.